Last Updated: August 13, 2026

This Order Cancellation & Change Policy explains how customers may request to cancel or modify an order placed through thezakman.com.

Because we begin processing orders shortly after they are received, cancellation or modification requests should be submitted as soon as possible. We will make reasonable efforts to accommodate eligible requests, but changes or cancellations cannot be guaranteed once an order has entered fulfillment or has been shipped.

Summary

1. Requesting an Order Cancellation

If you wish to cancel an order, email us at:

support@thezakman.com

Please submit your cancellation request as soon as possible after placing the order.

Include:

• Your order number.
• The name associated with the order.
• The email address used to place the order.
• A clear statement that you would like to cancel the order.

Submitting a cancellation request does not automatically cancel an order. We must first determine whether fulfillment can still be stopped.

2. Cancellation Eligibility

An order may generally be canceled if:

• We receive the request before the order has been shipped.
• Fulfillment can reasonably be stopped.
• A shipping carrier has not already taken possession of the shipment.

Because orders are normally processed within 1–2 business days, Monday through Friday, customers should not wait until the end of the processing period to request cancellation.

We will notify you after reviewing your request and confirm whether the cancellation was successful.

3. Cancellation Fees

Thezakman does not charge a cancellation fee when we successfully cancel an eligible order before shipment.

Cancellation Fee: $0.00 USD

If the order has already shipped and therefore cannot be canceled, the applicable return procedure described in our Return & Refund Policy may be used after delivery.

4. Cancellation Refunds

If an order has already been charged and we successfully cancel it before shipment, the applicable amount paid for the canceled order will be refunded to the original payment method.

We do not charge a cancellation fee.

After a refund is issued, your bank, card issuer, or payment provider may require additional time to post the credit to your account. That external processing time is controlled by the financial institution or payment provider.

5. Requesting an Order Change

If you discover an error or need to request a change after placing an order, email:

support@thezakman.com

Submit your request as soon as possible and provide:

• Your order number.
• Your name.
• The email address associated with the order.
• The specific change requested.

Depending on the status of the order, eligible requests may include changes to:

• Product size.
• Product color or variant.
• Quantity.
• Shipping address.
• Contact information.

Changes are subject to product availability, order status, and our ability to update the order before shipment.

6. Order Change Fees

Thezakman does not charge an administrative fee for an order change that we are able to complete successfully before shipment.

Order Change Fee: $0.00 USD

However, changing products, quantities, or variants may change the merchandise subtotal, applicable taxes, or other applicable order charges.

Any resulting price difference will be communicated or reflected in the updated transaction as applicable.

7. Product or Variant Changes

Requests to change a product, size, color, or other available variant are subject to inventory availability.

We cannot guarantee that a requested replacement product or variant will remain available.

If the requested modification cannot be completed, we will inform you of the available options based on the order's current status.

We will not intentionally substitute a materially different product without customer authorization.

8. Shipping Address Changes

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you notice an address error after placing your order, contact support@thezakman.com immediately.

We may be able to update an address if:

• The order has not shipped.
• The fulfillment process permits the change.
• The new address is within our supported U.S. shipping area.

We cannot guarantee an address change after fulfillment has begun.

Once a shipment has been transferred to USPS, UPS, or FedEx, we generally cannot modify the shipping address through the original order.

9. Orders That Have Already Shipped

Once an order has shipped, it cannot be canceled or modified through our order-processing system.

If you no longer want an eligible product, you may request a return after delivery according to our Return & Refund Policy.

Eligible returns may be requested within 30 days of delivery.

For approved returns:

• Return shipping is free.
• A prepaid return shipping label is sent by email.
• The customer downloads and prints the provided label.
• Restocking fee is $0.00 USD.

Eligible refunds are processed within 7 business days after the returned item is received, inspected, and approved.

Do not send merchandise back before receiving return authorization and instructions.

10. Orders in Transit

An order that has been transferred to the shipping carrier is considered shipped even if the package has not yet been delivered.

We cannot guarantee interception, rerouting, cancellation, or modification of a shipment after carrier acceptance.

Customers should wait for delivery and follow the applicable return procedure if they wish to return an eligible product.

11. Refusing Delivery

We do not recommend refusing delivery as a substitute for following our return procedure.

A refused shipment may take additional time to be returned and identified.

For the most reliable processing, receive the shipment and request an authorized return through support@thezakman.com within the applicable 30-day return period.

12. Changes Requested After the 5:00 PM Cut-Off

Our order acceptance cut-off is 5:00 PM Eastern Time (ET), Monday–Friday.

Orders received before the cut-off may begin processing that business day. Orders received after the cut-off, on weekends, or on applicable holidays generally begin processing on the next business day.

The cut-off time does not guarantee a cancellation window. Customers should submit cancellation or modification requests immediately after identifying the need for a change.

13. Processing Schedule

Our standard order processing time is:

1–2 business days, Monday–Friday.

Business days exclude weekends and applicable holidays.

Because an order may progress through fulfillment at any point during this period, the existence of a 1–2 business-day processing estimate does not mean the order can necessarily be canceled or modified throughout the entire period.

14. Changes That Affect the Order Total

If an approved order modification changes the merchandise or quantity, the total amount payable may also change.

Depending on the requested modification, this may affect:

• Product subtotal.
• Applicable product taxes.
• Final order total.

Our standard shipping fee remains $6.99 USD per order under the terms of our Shipping Policy.

Customers will not be charged an undisclosed order-change fee.

15. Thezakman-Initiated Cancellations

In limited circumstances, Thezakman may need to cancel an order, including when:

• An ordered product becomes unavailable.
• Payment cannot be successfully authorized.
• The shipping address is incomplete, invalid, or unsupported.
• A material pricing or product-information error prevents fulfillment as ordered.
• The transaction is reasonably identified as unauthorized or fraudulent.
• Fulfillment becomes reasonably impossible.

If we cancel an order after payment has been successfully collected, the applicable amount paid for the canceled order will be refunded to the original payment method.

We will not charge a cancellation fee when Thezakman cancels an order.

16. Out-of-Stock Products

Although we make reasonable efforts to maintain accurate availability information, an item may occasionally become unavailable after an order is submitted.

If this occurs, we may contact you regarding the affected item or cancel the unavailable portion of the order as appropriate.

We will not intentionally substitute another product without authorization.

Any amount collected for a canceled unavailable item will be refunded to the original payment method.

17. Duplicate Orders

If you accidentally submit a duplicate order, contact support@thezakman.com immediately and identify the order you wish to cancel.

We will attempt to cancel the duplicate order if fulfillment can still be stopped.

If the duplicate order has already shipped, it will need to follow the applicable return process after delivery if eligible.

18. Incorrect Size or Variant Selected

Customers should review the selected size, color, style, and other product options before completing checkout.

If you select an incorrect option, contact us immediately.

If the order has not shipped and the requested replacement variant is available, we will make reasonable efforts to complete the change.

If modification is no longer possible, an eligible item may be returned after delivery according to our Return & Refund Policy.

19. Returns After an Unsuccessful Cancellation

An unsuccessful cancellation request does not by itself prevent an eligible product from being returned.

If the order ships before we can cancel it, eligible merchandise may be returned within 30 days of delivery, subject to the conditions of our Return & Refund Policy.

Approved returns receive a prepaid return shipping label by email at no return shipping cost to the customer.

20. Return Address

Authorized returns following an unsuccessful cancellation or modification request must be sent according to the return instructions provided by Thezakman.

Our return address is:

Customers should not send merchandise to this address without first obtaining return authorization and the applicable prepaid return label.

21. Pricing, Taxes, and Additional Costs

Product prices are displayed in U.S. dollars (USD).

Before completing checkout, customers can review applicable:

• Product prices.
• Quantities.
• Shipping charges.
• Taxes.
• Final order total.

Standard shipping is $6.99 USD per order, and no tax is charged on the shipping fee under our stated shipping terms.

For successfully approved cancellations or modifications:

• Cancellation fee: $0.00 USD
• Order change fee: $0.00 USD

A modification involving different merchandise or quantities may change the product subtotal and applicable taxes.

22. Privacy and Order Information

Information submitted with a cancellation or order-change request may be used to:

• Locate and verify the applicable order.
• Authenticate the request where reasonably necessary.
• Modify or cancel the order.
• Process an applicable refund.
• Provide customer support.
• Prevent unauthorized order modifications or fraud.
• Maintain transaction records as permitted or required by law.

Our handling of personal information, cookies, and tracking technologies is further explained in our Privacy Policy and Cookie Policy.

23. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or waive consumer rights that cannot lawfully be excluded or limited.

Where applicable law provides a customer with rights or remedies beyond those described in this policy, those mandatory legal rights remain available.

24. Contact Information

For order cancellation or modification requests, contact us as soon as possible: