Last Updated: August 13, 2026

Thank you for shopping with Thezakman. This Return & Refund Policy explains the conditions, procedures, and timelines that apply to returns, exchanges, and refunds for eligible purchases made through thezakman.com.

This policy applies to products sold by Thezakman, including men’s tops, shirts, pants, bottoms, and other eligible merchandise available through our website.

Summary

1. 30-Day Return Window

Thezakman accepts eligible returns requested within 30 days of delivery.

The 30-day return period begins on the date the applicable order is recorded as delivered to the shipping address provided by the customer.

For example, if an eligible order is delivered on August 10, the customer must request the return within 30 days of August 10.

Return requests submitted after the 30-day return window may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, the product must:

• Be returned within the applicable 30-day return period.
• Be unworn and unused, except as reasonably necessary to inspect the product.
• Be in its original condition.
• Include original tags when the product was delivered with tags.
• Include original packaging when reasonably applicable.
• Be accompanied by the applicable order information or other proof of purchase.

Products showing signs of use, washing, alteration, avoidable damage, or other conditions inconsistent with the eligibility requirements above may not qualify for a refund.

Nothing in this policy limits any rights customers may have for defective, damaged, incorrectly supplied, or otherwise nonconforming products under applicable law.

3. How to Request a Return

To initiate a return, email:

support@thezakman.com

Please provide:

• Your order number.
• The email address associated with your order.
• The product you wish to return.
• The reason for the return.
• Relevant details regarding the issue, if the product arrived damaged, defective, or incorrect.

Our customer support hours are Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET).

Do not mail a return before receiving return authorization and return instructions.

4. Free Return Shipping

Approved returns qualify for free return shipping.

After your return request is reviewed and accepted, we will send a prepaid return shipping label to your email address.

To return the product:

• Receive return approval by email.
• Download the prepaid return shipping label included or linked in the return instructions.
• Print the label.
• Securely package the eligible merchandise.
• Attach the prepaid label to the outside of the package.
• Follow the shipping instructions provided with your return authorization.

There is no return shipping charge to the customer for an approved return using the prepaid return label provided by Thezakman.

5. Return Address

Approved returns must be sent to:

Customers should use the return instructions and prepaid label supplied after return approval.

Packages sent without authorization or contrary to the provided return instructions may experience delays in identification and processing.

6. Restocking Fee

Thezakman does not charge a restocking fee for eligible returns.

Restocking Fee: $0.00 USD

No storage, handling, or restocking fee will be deducted from an approved refund for an eligible return.

7. Refund Process

After an authorized return reaches our return location, we will inspect the returned merchandise to verify that it meets the requirements of this policy.

If the return is approved following inspection, the refund will be processed within 7 business days.

Business days are Monday through Friday, excluding applicable holidays.

Customers will be notified when the return has been reviewed and the refund has been processed.

8. Refund Method

Approved refunds are issued to the original payment method used for the purchase.

We do not substitute another refund method unless required by applicable law or necessary because the original payment method cannot technically receive the refund.

After we process a refund, the customer's bank, card issuer, payment provider, or financial institution may require additional time to post the credit to the customer's account. This external posting period is separate from our processing period and is outside our direct control.

9. Original Shipping Charges

The standard shipping charge paid for the original delivery is separate from free return shipping.

Where a customer returns an otherwise conforming product because of a change of mind, the original shipping charge is non-refundable, except where otherwise required by applicable law.

If a refund involves an incorrect, damaged, defective, or otherwise nonconforming product, any applicable original shipping-charge treatment will be handled consistently with applicable consumer protection requirements.

10. Exchanges

Eligible products may be requested for exchange within the same 30-day return period, subject to product availability.

To request an exchange, email support@thezakman.com with your order number, the item you wish to return, and the requested replacement item or available variant.

Exchange merchandise must satisfy the same return eligibility requirements described in this policy.

If the requested replacement is unavailable, we will inform you and process an eligible return and refund instead.

We do not guarantee that a particular size, color, style, or other variant will remain available while an exchange is being processed.

11. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from the item ordered, contact support@thezakman.com and provide:

• Your order number.
• A description of the problem.
• The affected product.
• Clear photographs of the product and issue when reasonably necessary to evaluate the claim.

We will review the issue and provide the appropriate resolution when the claim is verified.

Customers will not be charged return shipping for an approved return involving an incorrect, damaged, or defective product.

12. Non-Returnable Items

A return may be rejected when the merchandise:

• Is outside the 30-day return period.
• Has been worn beyond what is reasonably necessary for inspection.
• Has been washed.
• Has been altered or modified after delivery.
• Has been damaged after delivery through misuse or improper handling.
• Is missing required components or original tags where applicable.
• Does not correspond to the product associated with the authorized return.

These restrictions do not override rights or remedies that cannot legally be excluded under applicable consumer protection law.

13. Incorrect Return or Unrelated Items

Customers are responsible for ensuring that the correct merchandise is included in their return package.

Please do not include products that were not purchased from Thezakman or personal belongings in a return shipment.

We cannot guarantee recovery, storage, or return of unrelated items accidentally included in a return package.

14. Return Shipment Tracking

Customers should retain the return shipment information and tracking details until the return and refund have been completed.

If an approved return appears delayed in transit, the tracking information can help identify the shipment and its current carrier status.

15. Refund Timing Example

For clarity:

If an approved return is delivered to our return location on a Monday, we will inspect the merchandise and, once the return is approved, process the applicable refund within 7 business days.

After the refund is issued, the time required for the credit to appear in the customer's account depends on the original payment provider or financial institution.

16. Pricing, Taxes, and Other Charges

All product prices are displayed in U.S. dollars (USD).

Any applicable product taxes, shipping charges, or other charges associated with an order are presented during checkout before the customer completes the purchase.

Our standard outbound shipping fee is $6.99 USD per order, with no tax charged on that shipping fee.

Approved returns using the prepaid return label provided by Thezakman have:

• Return shipping fee: $0.00 USD
• Restocking fee: $0.00 USD

No undisclosed return or restocking charge will be added to an approved eligible return.

17. Privacy and Return Information

Information submitted in connection with a return, exchange, or refund is used as reasonably necessary to identify the order, evaluate the request, process the return, prevent fraud, provide customer support, and issue any applicable refund or replacement.

Our broader practices regarding personal information, cookies, and tracking technologies are described in our Privacy Policy and Cookie Policy.

18. Contact Information

For return, exchange, or refund assistance: